We Clean Carpet of Minneapolis
Reviews and Complaints
Service is horrible. Service rendered below average
Preferred solution: Let the company propose a solution
We clean are a fraud & beware of the weekly flyers in the mail
We Clean Carpets Carpet Cleaning Review
Three rugs ruined, and overcharged to boot
Preferred solution: Your choice - replace the rugs or pay for a third party to properly clean the rugs.
We Clean Carpets Carpet Cleaning Review
Baffled?
Preferred solution: acknowledement
Review in Cleaning Services category from Olympia, Washington
We Clean Carpet Of Minneapolis Cleaning Service Review
We Clean Carpet Of Minneapolis Cleaning Service Review
BAD CUSTOMER SERVICE AND BAD MANAGEMENT
At the end of February 2015 we scheduled a truck mount to come clean an apartment for rental. We specifically stated and they agreed that they would come with a truck mounted steam cleaner for the carpeting, The morning they were to be here they called and said they were on the way, with a PORTABLE UNIT.
I cancelled them at that time, On June 9, 2015, We Clean Carpets called and asked about cleaning carpets for us and I told them no because of the instance described above. He called me a liar and said that it never happened.
I told him that I was the one it was said to, not someone else, and he said that he doesn't care who it was said to, it still never happened. No one there would ever call from We Clean Carpets and say that they were bringing a different unit than what was agreed on.
A national Co. that hires local poor kids as independant contractors with cheap machines brought in their own car and does NOTHING!
Preferred solution: Full refund
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Verified Reviewer | Katy, TexasWe Clean Carpet Of Minneapolis Cleaning Service Review
These people are shady-do not use them.
Preferred solution: Price reduction
We Clean Wallets Out, You Mean to say
My original appointment was for 11:00, giving me plenty of time to move the furniture from each room. I get a call at 9 am saying he'd be there within an hour.
Great! Sooner the better. I get another call from someone else (I've saved the two numbers on my phone). He said the first guy was tied up and couldn't make it, but he's on the way - he'll be there about 11.
It's now 12:30 - do you know where your carpet cleaner is? I texted him asking if anything was wrong. He responded he needed to stop off and get some more chemicals. Two kids who I'll call Beavis and Butthead, finally show up close to 1:00, then asks me if they can use my bathroom, my hot water, my power strips, even MY BUCKET!
Before this, he gives me a list of charges which turns out to be double what I was given on the phone. He takes my credit card information before he even starts the job, repeats it incorrectly into a phone, is reluctant to let me speak to this person myself. I was never offered a receipt. When the job is finished, they start scooping up all their equipment, and toss a hose out of my second-floor balcony.
HE COULD HAVE HURT SOMEBODY. My roommate and I share the apartment, we're not the only inhabitants in the building. Who's responsible if someone were outside and actually did get hit with the hose? Me, of course, because I mistakenly brought these two guys into my apartment.
If anything, I think they should have paid me $138.00 for the privilege of cleaning my carpets.
There's no way in *** I'll ever use these people again.
WE CLEAN CARPETS "ARE A RIP OFF"
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They conned us in with the coupon and did a poor job and wanted to charge double and were told to get out !
This was the worst company ever here in Las Vegas too. Wanted to charge 250 more, then I said no my carpet took 24 hrs to dry.
Doesn't look great and when the tech was filling up water outback he drew a gang sign on my slider.
After they left I saw it when I cleaned the windows!!! And they weren't even nice or professional at all.