Anonymous
map-marker Jamison, Pennsylvania

Service is horrible. Service rendered below average

Machine used is dirty. The technician told me that he cleaned a lady's house that had pets. I am allergic to pets and I requested he cleans his machine before starting on my carpets. They used my water and electric and my kitchen floor has dirt tracks and dirty water from the cleaning machine. Carpets are not that clean. Asked that he moves the beds and clean under them. He claimed that the beds were too heavy to move... A single bed is heavy!! Their web site states that they move furniture.. Not!!!Do not hire, add $20.00 and go to stanley steamers. What a mistake!!!
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Henderson, Nevada

We clean are a fraud & beware of the weekly flyers in the mail

They arrived & wanted to do a demo on the carpet which I told them was not necessary because I just wanted what the flyer stated 3 rooms for $49. They sent a young kid who started off by telling me $389 to get the dirt & stains out. At this time I told him get his stuff & leave he then called his supervisor who convince me to do the $49, once he started the one small room it was awful & damp soaked, I had to pay for 2 rooms to get them to leave and wanted to call police. They use unethical tactics and young people to rip people off. Las Vegas & Henderson area
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Reason of review:
Bad quality
2 comments
Guest

They conned us in with the coupon and did a poor job and wanted to charge double and were told to get out !

Guest

This was the worst company ever here in Las Vegas too. Wanted to charge 250 more, then I said no my carpet took 24 hrs to dry.

Doesn't look great and when the tech was filling up water outback he drew a gang sign on my slider.

After they left I saw it when I cleaned the windows!!! And they weren't even nice or professional at all.

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Anonymous
map-marker East Hampton, Virginia

We Clean Carpets Carpet Cleaning Review

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Wow what a great company i had the best tech ever jason was his name and had a helper did everthing i asked than he found some stains that would not come and showed me so instead he clean a room for. Free i could not belive it i payed more than i wanted but wow it was worth it had stanly come out last year and wow they cant clean at all dont they know what pretreat is thanks to jason i know now
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Reason of review:
Good customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Three rugs ruined, and overcharged to boot

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Area rugs were picked up from my home, steamed, and rolled up wet. They said that they would be returned the next day, but it took weeks for them to be returned. Needless to say, they were completely musty and moldy, not to mention, they didn't appear to have even be vacuumed or deodorized, which is part of the standard service. Two months of calls back and forth to try to get this resolved with management being absolutely useless - THREE times, a manager did not show up for a scheduled resolution appointment. In addition, they charged me 50% more than quoted, before they even picked up the carpets - so it's not like they determined that some additional service was needed. One positive note - the service provider was certainly friendly. Unfortunately that doesn't do much to compensate for a completely botched job. I was unable to resolve the issue with the merchant, and had to dispute charges through my credit card. Shameful. I'm left with three ruined rugs, including one heirloom piece. Do not use this service.
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Loss:
$3200
Reason of review:
Poor customer service

Preferred solution: Your choice - replace the rugs or pay for a third party to properly clean the rugs.

Anonymous
map-marker El Monte, California

We Clean Carpets Carpet Cleaning Review

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Had truck 1 chicago very nice polite offered me best option for pet odors paid addiontal fee knowing would be extra home smells grate now thanks will request him in future ask for him your pet odors will vanish!
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Reason of review:
Good quality
Anonymous
map-marker Plymouth Meeting, Pennsylvania

Baffled?

I set up an appointment for 11:00 am. (I built my day around this) I was told a phone call would verify the appointment earlier in the day. T 10:45 the call came and the provider said he was running late and would be there 11:30.." no problem, thanks" I said. He never arrived till 12:30. I now felt pressed for time, I explained the small job I wanted done, he said he had to be paid FIRST.... I expressed my displeasure with the time-frame and said go ahead and start, while I write the check; he went to his trunk.. got in , and PULLED AWAY. Bizarre! When I called to ask if he was coming back, I was told he felt yelled at ??? and he couldn't deal with people.... and he quit
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Reason of review:
Poor customer service

Preferred solution: acknowledement

1 comment
Guest

you were lucky, you saved your money go to a reputable company, ZEROREZ is the best co, http://www.zerorezlasvegas.com/

but if you cant afford them I suppose all the rest are the same...

Loleta Whx
map-marker Olympia, Washington

Review in Cleaning Services category from Olympia, Washington

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Hmmm! My customers are all satisfied! 651-695-****
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1 comment
Guest

Who are you? that your customers are happy?

I used this company last year and my carpets were still soaking wet when they left - they used my water and then charged me for disposal fee - I was quoted 89.00 for 3 rooms and ended up paying 150.00.

I ALMOST got sucked in again today but after finding these review, I will cancel and look elsewhere.

Hard to know who to trust - AND I was told by this woman on the phone that they're family owned - really? they're all over the place - could be franchised but I need a different "family" before I use them again.

Anonymous
map-marker Rancho Cucamonga, California

We Clean Carpet Of Minneapolis Cleaning Service Review

This we clean carpet are not good people. 3rooms 49$came to my place service technician cleaner said to cleaning the carpet is cost 126$and clean the carpet if water for 50$for only 2rooms. Don't believe everything you si on there website. I not happy for the job.
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Reason of review:
Not as described/ advertised
Arish Rxn
map-marker Northfield, Minnesota

We Clean Carpet Of Minneapolis Cleaning Service Review

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We clean carpets are vety shady people. Quotef me 125 on carpets once there bill was $375 carpets were not even wet on entire room of empty house. Carpet cleaner had a rug doctor looking machine that he kept emptying in a bucket. Carpets smelled horrific once he was done.
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Reason of review:
Pricing issue
Anonymous
map-marker Milwaukee, Wisconsin

BAD CUSTOMER SERVICE AND BAD MANAGEMENT

At the end of February 2015 we scheduled a truck mount to come clean an apartment for rental. We specifically stated and they agreed that they would come with a truck mounted steam cleaner for the carpeting, The morning they were to be here they called and said they were on the way, with a PORTABLE UNIT.

I cancelled them at that time, On June 9, 2015, We Clean Carpets called and asked about cleaning carpets for us and I told them no because of the instance described above. He called me a liar and said that it never happened.

I told him that I was the one it was said to, not someone else, and he said that he doesn't care who it was said to, it still never happened. No one there would ever call from We Clean Carpets and say that they were bringing a different unit than what was agreed on.

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Reason of review:
Poor customer service
Anonymous
map-marker New Berlin, Wisconsin

A national Co. that hires local poor kids as independant contractors with cheap machines brought in their own car and does NOTHING!

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My tenant hired this fly by night co. A very young man showed up, two hours late, in an unmarked van and brought in what I knew would be an inadequate machine. He filled it in my shower making a big mess and had to dump our water 5 times for a mere two rooms. He left the carpets pretty soaked so I couldn't tell anything but paid with credit card and gave the kid a tip. (He did his best with a non-commercial machine.) The next day, not only were all the stains and muddy traffic areas still there BUT somehow they were now WORSE! I've had these two carpets cleaned each year and they come wonderfully clean even after tenants abuse them. The carpets looked just horrible. They are a national company with only a local dispatcher as far as I can tell. He connects you to a recorded message from a "manager" who seems always unavailable and took 24 hours for him to call. I explained that I called him four times and needed a supervisor to come out that day (if they wanted to,) and see how terrible the carpet looked. But I had a new tenant coming in and couldn't wait any longer to my tenant called a great co. Stanly Steamer. They came right out within an hour of calling. They agreed the carpets were terrible and that their truck unit would lift every stain and clean trafic ares and THEY WERE RIGHT! The carpets look great! Every stain that was left before, is now gone. All the manager will do is send the poor kid back out to look at the carpet. He called me to sy he couldn't afford the gas and the time and what good would it do? All he'd see is the clean carpet from Stanly Steamer. I agreed and called the dispatcher who hung up on me! He said if I didn't like how they do things...then too bad. I told him send the kid out but the kid explained he can't give a refund and he has never met anyone in the company. He just gets calls or text messages to go to the address. He has no authority to judge or do anything. The manager has yet to call back and when or if he does, I doubt he'll offer a refund. I called my credit card co. (by the way...without telling you, they add $5 to the charge card,) I "think" Visa will deduct the charge but they give 10-15 days to resolve the matter. How can a landlord wait 15 days to get the carpets cleaned? When I read all the rip off reports on this company, I told my tenant that he needs to avoid anything online that is a paid ad in order to be placed first on Google. he fell for it. NEVER click on the first few businesses that come up on Google if it says "ad" with a tiny yellow sign next to the listing. Scroll past the first few and then choose a local business. If you reach a national call service, I'd say DON'T use them. They hire local people who often are poor and desperate for any income they can get. Often they have no training, no official van or truck and their own often used or old or cheap equipment. Its all they can afford. I call carpet cleaners every year for several apartments. NEVER USE WE CLEAN CARPETS! Pay a little bit m,ore for Sears or Stanley steamer. Always use a truck mounted cleaner...super powerful. Look for coupons in your weekly circulars or just pay the ten bucks more and know your carpets will look great!
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Loss:
$70
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Not sure if you know this truckmount is not the only way to clean carpets portable machine are used to clean high rise buildings and are more efficient than truckmount yes you have more power but use gas produce carbon and pollution

Richard J Oki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Katy, Texas

We Clean Carpet Of Minneapolis Cleaning Service Review

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Absolute disgrace of a company. Service tech turned up smelling of alcohol and my carpets look the same as before they came. Been calling to complain all day but service manager unavailable all day. I wouldnt use this lot again even if free
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Reason of review:
Poor customer service
Anonymous
map-marker Romeoville, Illinois

These people are shady-do not use them.

I booked my appointment on line. I received a call about an hour before and was asked what credit card I will be using. I said I would be using a check or cash. I was told they do not accept cash but a check would be fine. They showed up on time and the carpeting looked good. However, the total was more than 3 times the amount quoted to me online. I was told this was for stain removal, deodorizer and stain protector. When it was time to pay I tried to give a check which I was told on the phone would be fine. They told me they do not take checks and I could give them cash. I told them I didn't have the cash because I was told they would not accept so I didn't go to the bank. They said I could go now ( I guess they thought I would leave them at my house while I go ) Then they said they would follow me to the bank. I told them they will take a check because that is what I was told on the phone. One of the guys (there were 2) pulled out his drivers license and said to make the check payable to him. I told him I would make the check payable to "We Clean Carpet" because that is the company I hired. I asked him for a receipt and a business card. He had neither. They had nothing with the company name on it. He gave me a different business card for his personal business and said he was an independent contractor. I insisted I would not pay anyone but the company I hired and insisted on having an invoice/receipt with the company name on it. I was told it would be emailed to me when they got back to the office. I told them I would not give them any check until I gave something from the company and I was then told to give them routing number on my check. In the end they finally called the office and had an invoice emailed to me (the invoice did not look very professional) These people are very unprofessional and shady. I have never experienced anything like this.
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Loss:
$120
Reason of review:
Problems with payment

Preferred solution: Price reduction

Bria Cle

We Clean Wallets Out, You Mean to say

My original appointment was for 11:00, giving me plenty of time to move the furniture from each room. I get a call at 9 am saying he'd be there within an hour.

Great! Sooner the better. I get another call from someone else (I've saved the two numbers on my phone). He said the first guy was tied up and couldn't make it, but he's on the way - he'll be there about 11.

It's now 12:30 - do you know where your carpet cleaner is? I texted him asking if anything was wrong. He responded he needed to stop off and get some more chemicals. Two kids who I'll call Beavis and Butthead, finally show up close to 1:00, then asks me if they can use my bathroom, my hot water, my power strips, even MY BUCKET!

Before this, he gives me a list of charges which turns out to be double what I was given on the phone. He takes my credit card information before he even starts the job, repeats it incorrectly into a phone, is reluctant to let me speak to this person myself. I was never offered a receipt. When the job is finished, they start scooping up all their equipment, and toss a hose out of my second-floor balcony.

HE COULD HAVE HURT SOMEBODY. My roommate and I share the apartment, we're not the only inhabitants in the building. Who's responsible if someone were outside and actually did get hit with the hose? Me, of course, because I mistakenly brought these two guys into my apartment.

If anything, I think they should have paid me $138.00 for the privilege of cleaning my carpets.

There's no way in *** I'll ever use these people again.

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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

WE CLEAN CARPETS "ARE A RIP OFF"

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I WAS TO HAVE MY CARPETS DOWN THE SAME DAY AND TIME AS THE GUY WHO JUST COMPLAINED, I NEVER GOT A CALL SO I LEFT I HAD OTHER PLACES TO BE, I'M SO GLAD I WASN'T THERE WHEN THIS ALL WENT DOWN BECAUSE SOMEONE WOULD BE CALLING THE POLICE, THINK ABOUT THAT FOR A MINUTE, I'M LETTING EVERYBODY I KNOW DON'T EVER USE THESE GUYS, THEY NEED TO BE PUT OUT OF BUSINESS LIKE RIGHT NOW!!!! WHO HIRE'S KIDS TO DO PROFESSIONAL WORK AND THEY DIDN'T EVEN COME PREPAIRED, THEY USE UR ELECTRIC, YOUR WATER AND OTHER MATERIAL AS NEEDED, AGAIN DON'T USE THESE ***....
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Reason of review:
Poor customer service
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