Henry P Hgu

Terrible!!!

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Updated by user Feb 03, 2019

They ripped us off. And we are veterans.

Original review Feb 02, 2019
They upcharge you and then don't do anything. Was told they would get the black out between wood slates on the floor and it did nothing. We think they used dirty water because our house stunk for 3 days after. Terrible job. Bunch of hillbillies running the Vegas one.
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Loss:
$400
Pros:
  • Thought the guy and his wife were decent enough
Cons:
  • Quality of service and price
  • Cleaning was not effective
  • Felt swindled
Reason of review:
Pricing issue

Preferred solution: Full refund

Sarita B Mvl

Employee stoled my IPhone Watch

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The employee that cleaned my carpet stoled my IPhone watch. I filed a Police report and spoke to the manager and asked for the address. They gave me the wrong address to file a complaint.
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Reason of review:
Poor customer service
Danielle Bwr
map-marker Philadelphia, Pennsylvania

Thief

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Call up to have my carpets done in a home I just purchased On the phone I was told it would be a A $149 not a problem when the kid came out he told me it was going to be 300 if I wanted a deep cleaning What am I supposed to do at that point needed to move in my house I said OK then to come find out they charged my card for the $149 he stole the $300 said I never paid him because they are not allowed to take cash absolute Disgusting nothing more than I hate then a thief And he soaked my floor so much it took 2 days for them to dry Manager just gave me a run around had to make a police report there was nothing that that company was going to do about it I will eat the $300 cause obviously they need it more than me
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Reason of review:
Pricing issue
Lori m Gsc

Horrible horrible. Horrible

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We Clean Carpet of Minneapolis - Horrible horrible. Horrible
We Clean Carpet of Minneapolis - Horrible horrible. Horrible - Image 2
to start with let's just say that I wanted a couch and loveseat and one chair cleaned they started they told me a very good deal on the phone. Then they got here and they told me it would be lots more $300 to clean the all of the furniture. Then they got me down to $179. Then they got me down to $139. well I had beautiful white furniture. They did a horrible job on my furniture. I called them at least 15 times. No one ever returned my phone call. I finally got to talk to a supervisor today. She said since I did not get the quote deep cleaning unquote that I would have to pay $59 for them to come out and fix the arm of my chair. I told them that this was unacceptable. She did not care and she said there was nothing they could do. All since I did not go with the deep cleaning. Which was not necessary. They totally missed the arm of my chair please see photo attached.
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Reason of review:
Bad quality
Anonymous
map-marker Temecula, California

Did not did a good job

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We Clean Carpet of Minneapolis - Did not did a good job
Last time we got different carpet cleaning they did a better job your guy really suck I pay 140 dollars
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Reason of review:
Bad quality
Karen H Qfp
map-marker Lakeland, Florida

Very happy. Quick and professional

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Matt in truck number 2 came on time and even called 1 hour before to confirm. He let us know up front what our “out the door” price would be. The house smells like a fresh citrus field! Couldn’t be happier.
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Reason of review:
Good customer service
Tamreana J
map-marker Las Vegas, Nevada

PISSED OFF CUSTOMER

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I thought I contacted Desert Carpet Cleaners but we clean carpets is who showed up charged me $200 and to clean my carpet, sofas, and mattress. Something told me to use my bissel shampooer and go over my carpet and when I did I still found a great amount of dirt in the caret.

They also ruined a $1100 dollar mattress and when I reported it saying that and that the carpet was dirty they said they would call me to come out and take a look 1 week later and i still haven't heard from them. I've called every day and they still refuse to return my calls.

DO NOT TRUST WE CLEAN CARPETS THEY ARE A RIP OFF... 0 stars in my book.

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Loss:
$200
Cons:
  • That they ripped me off i didnt get what i paid for
Reason of review:
Bad quality

Preferred solution: Full refund

Sherrie S Kps
map-marker Las Vegas, Nevada

Dishonest, rip off, horrible job

On Dec. 8, 2018, I had a coupon for $99.00 5 rooms. A Tech person named Sam said I need to have Deep cleaning due heavy traffic areas in 3 rooms. He wanted charge me for $200.00 do the job. I won't accept it. He had to call his boss and offered me $150.00. After the job was done, he gave me a receipt to sign both signatures, then he told me about lipstick smeared on the carpet. I was shocked to see it. I couldn't understand how it happened. I used a brush to pick up the hair first before I vacuum. No lipstick show up on the carpet. He should have told me about it before I signed. I checked reviews about the company and to my surprise, the reviews were several complains and how horrible their jobs done. I called the company and told me I accused the Tech person that he put the lipstick on the carpet. I never said that words, also he told the company I want light cleaning and I never say that either. I asked Tech how to get rid of lipstick and said I don't know. He wrote lipstick permanent on the receipt. I called the Company and no resolve to this day.
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Cons:
  • Worst customer experience i have ever had
  • Work and dishonest
  • Cleaning was not effective
Reason of review:
Work Experience or Job Application

Preferred solution: Price reduction

Alicia Ljo
map-marker Las Vegas, Nevada

Upset customer

I have 3 bedrooms, a loft , and a stairway. I received a coupon in the mail for five rooms with a cost of 99 dollars. Two guys came to clean the carpets. The way they were cleaned was not good. It took them about 13 minutes and they were done. Apparently all they did was steam the carpets not actually clean them. The original quoted price was 300 dollars not 99 dollars. The company is not legitimate. They don’t even take American Express. Warning do not use this company to clean your carpets.
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Reason of review:
Bad quality
Anonymous

Mennisota expired tags no vehicle regristration

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We Clean Carpet of Minneapolis - Mennisota expired tags no vehicle regristration
We Clean Carpet of Minneapolis - Mennisota expired tags no vehicle regristration - Image 2
My friend worked there. Quit when he seen how crooked they were. Watered down cleansers, machines not working, waited 3 weeks and 4 phone calls about his check. Liars
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Reason of review:
Work Experience or Job Application
Richard K Tti
map-marker Riverside, California

Dishonest -- Vastly Misrepresent Costs/Terms on Phone,

After advertising (and confirming on the phone) that they would clean three rooms for $50 (extra charge for sanitizing) the "Green Clean Institute" group they sent out said they would not clean the house in question without also sanitizing it and that they had a minimum charge of $200 for just coming out--even if they did nothing! This group deserves less than one star!

They deserve to be in jail!

DO NOT DO BUSINESS WITH THIS COMPANY who goes under different names in different localities.

This particular rip-off was in Menifee, CA. The consistent number is 855-831-****.

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Loss:
$100
Reason of review:
Pricing issue

Preferred solution: Price reduction

Ms A Eix
map-marker Johns Creek, Georgia

Unprofessional

My appointment was at 11:00am. A little after 2 is when I got the work down. The dispatch guy is rude to customers claims he’s the owner.
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Reason of review:
Poor customer service
Natacher B
map-marker Dallas, Texas

I tried them once before.

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I've tried them once before now I understand why I didn't go back when they were running a special I spoke with someone on Monday about someone coming out to clean my furniture I made the appointment the price$89 but when he arrived it was quoted $130.59 so of course I turned it down he went out to call his dispatch dispatch call me we talk about the price it actually came out to be $94 with that being said I still got cheated on my furniture getting clean and I would not recommend we clean carpet to anyone else I still have stains on my furniture which I did explain to them that I didn't know where one staying came from on my furniture but the arms of my furniture the cushion of my furniture still has stains on it I smell no deodorizer of any sort so it leads me to believe that when you don't pay the price if they ask you they wind up using water and another solution something I still don't smell or just two bottles with water in them not very happy won't be referring and will not be going back very dissatisfied with their services.

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Reason of review:
Bad quality
Anonymous
map-marker Greenville, Mississippi

Thanks to We Clean Carpet

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Thanks to Mr. Shannon May truck #1 for a fantastic job and I hope I can get you again to clean my carpet. Thanks again
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Reason of review:
Good quality
Dr J Geg

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Verified Reviewer
| map-marker San Antonio, Texas

CROOKS! Horrible

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I contacted this company to clean my sofa within 12 hours of the accident. The tech immediately upcharged me from the original quote of $80 TO $125, AND HAD ME AUTHORIZE ON vISA BEFORE HE TRIED TO CLEAN.

He left the sofa filthy and apologized for being unable to clean it.

I hired this company because they say on the website "we will get your carpet or upholstery clean or your job is FREE!"

The tech took photos of the sofa before and after so his manager could see for himself how filthy it still was.

After numerous calls within 24 hours, I finally got a callback.

Guy stated the stains were permanent and not covered by the guarantee. Refused to correct in any way, was rude and threatened to sue ME.

The stains NOW are "permanent" since they were steamed in.

Must now reupholster the sofa.

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Loss:
$125
Cons:
  • Upcharged
  • Rude & dishonest
  • Guarantee not honored
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Bad carpet cleaning ever, try to overcharge me, The cleaning guy was very unprofessional and rude