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When setting up for my carpet cleaning, the tech lost control of the carpet cleaning machine while carrying it down my stairs. This resulted in a scratched wood stair and 2 holes in my drywall.

Instead of notifying me of the damage, he just left. I contacted the service manager regarding the damage. He was extremely unprofessional. Instead of an apology, he rudely informed me they are not responsible for any damages.

Apparently when the tech gave me his tablet to sign for my payment, there was an attached waiver releasing them of any damages.

Very shady business practices. Stay away from this company!

Reason of review: Bad quality.

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