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1.4

I called around to a few carpet cleaners and when I contacted We Clean Carpets they seemed very professional. I specifically asked about truck mounted machines and they assured me that is what they had.

The tech came and had a rental style unit. At that point I should have cancelled them out but we were in a time crunch so I had the tech clean the carpets. To be fair the carpets are really old and had some stains, but the cleaning was a joke. The stains were almost worse after the cleaning.

I called and spoke to a service manager and was told he would come out and inspect the job and see what he could do. The day he was to show up the same tech that did the original job came to the door. I asked why the service manager did not come as he said he would and the tech had no answer. I was very upset and told him the job was not up to the standard expected and asked again about the truck mounted machines and why I did not get that initially.

He did admit the truck mounted machines do a much better job. At this point I told him to tell his manager I wanted to hear from him. He left and returned in a couple of minutes with his boss on the phone. He proceeded to show him the stains via the phone.

His manager's solution to my problem? He said I should have someone else come and clean the carpet and if they were able to get the stains out he would refund my money. So I get to hire another company and only then would they help me. They never offered to send a truck mounted unit out to try again, only wanted me to spend more money.

Awful company, wish I had seen some of the reviews on this company before I hired them, my fault for not being more careful.

I will be disputing the credit card charges as the job done for us was a joke. STAY AWAY FROM WE CLEAN CARPETS!!!!

Reason of review: Bad quality.

Monetary Loss: $102.

Preferred solution: Full refund.

We Clean Carpet of Minneapolis Cons: Quality of service and price, Rudeness from management once contacted, Lack of response from management.

Location: Saint Paul, Minnesota

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