Product: We Clean Carpets Customer Care Clear all filters (12 of 12 reviews match)
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I had an appointment scheduled between 1 and 1:30 today.I had to call dispatch four times because the technicians did not show. Finally after calling for time the technician called back and said they would be there around 2 p.m. explain that I had to leave but I would...
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WE_CLEAN_CARPET
WE_CLEAN_CARPET

I regret our policies did not meet your expectations. We did arrive within a 1 hour window and were prepared to do the service. You could not produce payment and the person at...

1.0
Product
We Clean Carpets Customer Care
#1168347
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Don't hire this company ever.I had appointment on Saturday, drove for one hour nobody showed up. After calling finally got somebody on the phone I have been told there mashine broke. Made app for Tuesday came again nobody came after calling many times they just said we...
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We Clean Carpets Customer Care
#1047983
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I scheduled my carpets to be cleaned 9 days in advance to make sure I could get them done on the last Saturday before my lease ended, since i had started a new job and could not get time off during the week.At 8:45 on the day they were to arrive, I call to confirm they...
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Schwenksville, Pennsylvania
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We Clean Carpets Customer Care
#925577
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Company called and said they would be on time like their ad says in which they call the customer 1/2 hour before arrival/appointment time.Appointment time came and went with a no show. I called the company and the Dispatcher said he would get back to me which he never...
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Product
We Clean Carpets Customer Care
I didn't like
  • No communication from dispatcher
  • Price quoted when appt made was not what was charged
  • Late
#910877
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No reply my Management with questions on Billing. Stay Clear of this Company once they get your Money they disappear and no one returns calls or e-mail. Trying to adjustment to bill that they overcharged me on. All you get from Bookkeeping is Voice Mail and no...
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Anonymous
Anonymous

That sounds the sales but they charged my card fraud by the same amount paid last month but refuse to credit it back. Filing a complaint with attorney generals office will hel...

Product
We Clean Carpets Customer Care
#901689
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Scheduled appointment 1 week before to have scheduled carpeting cleaned on a Thursday, had house torn apart and day scheduled off from work.Called on Wednesday to follow up on date. Spoke with some random girl and she told me that they will not be coming to me due to a...
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Product
We Clean Carpets Customer Care
I didn't like
  • No communication and rudeness
#890923
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I just called this company "We clean carpets " and this is what I found out : -they are always late -they don't have technicians ,they are fake ,just promote in the internet and hire sub-contractor -not only that ,they steal money to subcontractors and do not pay them...
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Anonymous
Anonymous

I dealt with this SAME situation this week....posted my review to Yelp here in Dallas. Horrible, horrible experience!

1.0
Product
We Clean Carpets Customer Care
I didn't like
  • Rudeness from management once contacted
#885463
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We Clean Carpets Customer Care Review

This company is a joke! Scheduled an appointment for Saturday morning and after waiting five hours after the appointed time we decided to just cancel. They offered a significant discount to reschedule, so we did. This time, the guy shows up and says he can't execute the service because the portables aren't working. They just called to see if I wanted to reschedule. Ummmm...no!!!
1.3
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We Clean Carpets Customer Care
#871757
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We Clean Carpets Customer Care Review

Absolute worst service I have EVER received. They were two hours late, had absolute zero communication and were complete ***. The boss denied speaking to us over the phone and charged us over 20 dollars in tax as well as a fee to dump our dirty water on the pavement in front of our house. Management very unprofessional and rude. Even their own worker informed of us of being scam artists.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
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We Clean Carpets Customer Care
#871373
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We Clean Carpets Customer Care Review

You people are the worst carpet company ever!!! You never showed up with no type of communication. The Better Business Bureau will definitley be notified of you're unprofessionalism. I hope youre business is closed down immediatley!!!!
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
We Clean Carpets Customer Care
#867915
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